Bulge Bracket Investment Banks

Posted 12 days ago

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**Executive Director, Head of Agentic Growth** directs strategic vision for an emerging banking channel, driving its adoption, partnerships, and growth. Key responsibilities include defining product vision, prioritizing capabilities, developing an adoption strategy, and managing the channel's business case. This role requires 8+ years of experience in product management, customer engagement, and digital channel strategy. The ideal candidate will navigate complex organizations, lead growth strategies, and communicate effectively with senior leadership. This opportunity is based in New York, NY, USA, with a focus on shaping intelligent, agent-driven financial experiences.

Compensation: Not specified
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

The way customers experience banking is changing and you can help lead that change. Intelligent, agent-driven experiences are emerging as one of the most significant shifts in consumer finance, and this role puts you at the center of it. You will define the vision, build the strategy, and drive the adoption that brings this channel to life at scale. If you are energized by ambiguity, motivated by impact, and ready to shape something that will reach millions of people, this is the opportunity for you.

As a Head of Agentic Growth in the Agentic Experience organization, you will set the strategic direction for an emerging channel and drive the adoption, partnerships, and operating model needed to scale it. You will work across product, technology, operations, and business leadership to deliver measurable growth outcomes and define what intelligent, agent-driven banking looks like for customers. This is a high-visibility role with the opportunity to shape a channel from the ground up.

Job responsibilities

Define the product and channel growth vision and multi-horizon strategy for the agentic channel, translating it into a measurable roadmap

Identify and prioritize platform capabilities versus business-specific capabilities, driving sequencing and delivery timelines across stakeholders

Develop and execute an adoption and marketing strategy to increase customer engagement, including goal-setting, key performance indicator definition, metric tracking, and regular readouts

Partner with Operations and Servicing teams to align servicing strategies, operational readiness, and customer experience outcomes

Own and maintain the channel business case, bringing together the overall cost view, efficiency opportunities, and economics across business lines, including charge-out and allocation models

Establish and run the operating model for growth, including product reporting, performance tracking, governance forums, and senior leadership review materials

Lead external distribution strategy and partnership development in coordination with the Open Banking team, ensuring alignment to channel objectives and customer value

Influence and align cross-functional stakeholders across Product, Technology, Data and Analytics, Marketing, Operations, Risk, and business leadership to deliver growth outcomes

Required qualifications, capabilities and skills

8 years of experience in product management with an established focus on customer engagement, growth, or digital channel strategy

Demonstrated ability to define product and channel strategy and translate it into a prioritized roadmap tied to measurable outcomes, including adoption, engagement, and efficiency

Experience setting growth goals and key performance indicators, building metric frameworks, and running executive-level performance readouts

Experience building business cases and managing product economics, including cost-to-serve, efficiency levers, and allocation and chargeback considerations

Experience designing and running operating models and governance structures, including cadences, reporting, and senior leadership reviews

Experience in cross-functional leadership and stakeholder management, including partnering with Operations, Servicing, and business leads

Written and verbal communication skills with the ability to synthesize complex topics for senior leadership audiences

Preferred qualifications, capabilities and skills

Experience navigating highly matrixed organizations, including working across multiple business lines and functional subject matter experts

Experience leading transformational growth strategies, including developing north star representations and execution playbooks with measurement frameworks that support fast decision-making

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Lead banking innovation by shaping strategy and growth for a new channel that transforms how customers manage their finances.

Full Job Description