Key Responsibilities:

• Manually process billing data for customer invoices using excel formulas, pivots, and macros.

• Perform audits to ensure accuracy of billing information entered in client system

• Verify the correct financial coding for charges to be billed on invoices

• Certify the invoice for payment and authorize the invoice for payment

• Determine & trigger required actions/coordinate with dispute agents for resolutions

• Develop solutions to tactical billing issues and work with client and Accenture support teams to implement new features

• Analyze complex disputes received from dispute team and determine actions for resolution and trigger required actions by coordinating with dispute agents

• Support User Testing where needed

• Onboard customer billing data into client billers (rates, credits, fees, and hierarchy)

• Perform pre-bill validations and share anomalies with billing operations teams

• Document, communicate, and coordinate recovery/remediation issues through client communication vehicles. Coordinate with key interfaces such as Tech Dev, Dispute Management, BRMs, Product, Sales, and Governance

• Support internal and external audits at periodic intervals to ensure adequate controls are in place for the observations identified

• Perform post bill quality reviews and share findings with relevant stakeholders

• Support the client billing audit liaison in billing operations audits, develop remediation, and execute remediation plan

• Coordinate with clients Bill Quality Change Management team in supporting conversion bill auditing activities

• Review accounts and bills, log production issues, participate in troubleshooting and solution sessions

• Refund check processing and reconciliation

• Contract Implementation

Role Requirement:

• Candidate must be eligible and willing to pursue Government Security Clearance.