at J.P. Morgan
Bulge Bracket Investment BanksPosted 14 days ago
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**Platform Operations Process Manager - Payments - Vice President** - Diversify delivery processes (intake, dependencies, releases, performance) with strategic planning and cross-functional coordination. - Champion change management, ensuring all stakeholders adopt best practices, align with risk controls, and follow regulatory standards. - Monitor timelines, allocate resources, and communicate proactively with teams to keep projects on track and achieve operational excellence. - Oversee incident and problem management, fine-tuning service delivery and enhancing customer experiences. - Leverage 5+ years of product delivery oversight, consistently driving continuous improvements and reducing inefficiencies. - Deepen understanding of product development lifecycles and deploy data analytics for informed decision-making.
- Compensation
- Not specified USD
- City
- Wilmington
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Wilmington, DE, United States
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firms risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Own end-to-end platform operations processes across incident, problem, change, release, and service request flows.
- Define and maintain operating procedures, controls, and playbooks; ensure auditability, adherence to governance, and continuous compliance.
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Experience with governance and controls (risk, audit readiness, policy adherence) in operational execution.
- High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism.
- Proficient knowledge of the product development life cycle, design, and data analytics
- Familiarity with enterprise third-party governance and financial stewardship controls.
Comfort leveraging AI-enabled productivity tools to accelerate drafting, analysis, and synthesis. - Experience leading special projects requiring rapid diagnosis, dependency management, and measurable operational improvements.
- Demonstrated ability to move between operational strategy and hands-on execution across multiple workstreams.
