Posted 14 days ago
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Customer Experience Advisor Role Summary: Looking for a Customer Experience Advisor with the job title "Customer Experience Advisor | S1 | Retail Banking | Aylesbury". Here's a concise summary of the role: **Job Title:** Customer Experience Advisor | S1 | Retail Banking | Aylesbury **Key Responsibilities:** - Serve as the first point of contact for customers, handling enquiries via phone, email, and chat. - Provide exceptional customer service by actively listening to customers' needs and resolving their queries efficiently. - Collaborate with relevant teams to ensure customer issues are addressed promptly and satisfactorily. - Contribute to the continuous improvement of customer service processes by identifying areas for enhancement and implementing changes. - Maintain high levels of customer satisfaction and loyalty through consistent, professional, and empathetic communication. - Work closely with the team to achieve agreed-upon targets for customer experience metrics. - Ensure accurate and up-to-date knowledge of products, services, and policies related to retail banking. - Participate in training and development activities to enhance skills and knowledge in customer experience and relevant technologies. - Collaborate with digital channels team to deliver consistent customer experience across all touchpoints. - Monitor and report on customer experience metrics, providing insights and recommendations to drive improvement. - Maintain a positive, solutions-oriented attitude while handling complex or emotive customer situations. **Required Skills and Experience:** - Proven customer service experience, ideally within the banking or retail industry. - Excellent communication and active listening skills. - Strong problem-solving abilities and a solutions-oriented mindset. - Proficiency in using CRM and other relevant technologies for customer service management. - Ability to work effectively in a team environment and collaborate with diverse stakeholders. - Adaptability to work
- Compensation
- Not specified
- City
- Not specified
- Country
- United Kingdom
Currency: Not specified
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