**Lloyds Banking Group Customer Support - Manchester Job Summary:** **Job Title:** Lloyds Banking Group Customer Support - Manchester **Key Responsibilities:** - Provide excellent customer service and support via various channels (phone, email, chat, social media) - Handle customer inquiries and complaints professionally and effectively - Escalate issues to the appropriate teams or managers, as required - Maintain and update customer records and contact preferences - Contribute to process improvement initiatives and service quality enhancements - Collaborate with other teams to ensure customer service standards and targets are met **Required Skills and Experience:** - Proven customer service experience, ideally within the banking or a related industry - Excellent communication and active listening skills - Ability to remain calm and empathetic under pressure - Proficiency in using CRM systems and databases - Knowledge of relevant banking products and services - Ability to work independently and in a team environment - Experience using Microsoft Office Suite (Word, Excel, PowerPoint) - Familiarity with social media platforms (Facebook, Twitter, LinkedIn) - Fluency in English; additional languages may be beneficial **Important Keywords:** Customer Support, Banking, Customer Service, Manchester, Lloyds Banking Group, Phone, Email, Chat, Social Media, CRM, Microsoft Office Suite, Profiling, Process Improvement, Service Quality, Standards, Teams, Collaboration.

Compensation

Not specified

Currency: Not specified

City

Manchester

Country

United Kingdom