Product Support Specialist - Fin

Remote, United States

At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

• Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) required
• Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating system/database server diagnostics
• Explain complex financial models on conceptual, technical, and practical levels, helping clients understand not only how models work, but also how to interpret results and apply them to business and risk management decisions.
• Strong knowledge of Windows based architectures and Windows diagnostic software
• Superb analytical skills and persistence in analytical and technical problem solving
• Excellent verbal and written communication skills with the ability to convey complex financial concepts to a broad range of client audiences
• Ability to manage multiple client engagements simultaneously while maintaining a high standard of accuracy and professionalism
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

• Master's degree in Quantitative Finance, Computational Finance, Financial Engineering, Financial Mathematics, Finance, Quantitative Risk Management, Risk Management, Economics, Statistics, Mathematics, MBA with a concentration in Finance or Business Analytics, or Accounting required
• Candidates holding a CFA certification may be considered in lieu of a master's degree.

• Develop a deep understanding of Moody's Analytics risk solutions, credit risk methodologies, and financial modeling frameworks
• Understand and explain complex financial models on conceptual, quantitative, and practical levels, helping clients understand model assumptions, methodologies, key drivers, outputs, and limitations
• Provide thorough quantitative and conceptual solutions to our wide range of clients
• Provide in-depth education and assistance on product features, functionality and the product technical architecture
• Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc
• Educate clients on model assumptions, methodology, limitations, appropriate use cases, and business implications to help ensure responsible and effective use of Moody's Analytics solutions.
• Provide constructive feedback to Sales, Product Management, Research, and Training teams regarding client needs, product enhancement opportunities, recurring questions, and market feedback.
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers
• Create and maintain client-facing knowledge base content, training materials, best practices, FAQs, and documentation related to product functionality, financial models, risk methodologies, and model interpretation.
• Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution
• Track all client interactions using the CRM system

For US-based roles only: the anticipated hiring base salary range for this position is $78,800.00 - $114,200.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moodys also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement (opens in new window). Click here for more information on your EEO rights under the law (opens in new window). Click here to view our Pay Transparency Nondiscrimination statement (opens in new window).

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.