Bilingual Product Support Specialist - FinTech

Heredia, Costa Rica

At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 1-4 years of professional experience in client support, customer service, financial services, software support, technical support, or a related field.
• General understanding of financial statements
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
• Fluency in both English and Spanish is required
• Excellent verbal, written, and organizational skills
• Attention to detail and the ability to learn quickly
• Working knowledge of Windows-based software (e.g., Excel, Word)
• Basic knowledge of database administration (e.g., SQL Server, Postgres) (Preferred)
• Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets (Preferred)

Education

• Bachelor's degree concentration in Finance, Accounting, or Computer Science 

Responsibilities

• Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software
• Provide conceptual solutions to our wide range of clients
• Provide in-depth education and assistance on product features, functionality, and technical architecture
• Support clients on the use of our industry-leading credit risk products in a courteous, professional, and timely manner via web, email, and telephone
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for our client Knowledge Base
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution

About the team
Our Client Service team is responsible for supporting clients in their usage of the Moody's Analytics Lending Solutions products. We ensure our products, financial models, and technology are used effectively to add value to our clients' businesses, and we act as a vital link between clients and our internal product and engineering teams. By joining our team, you will be part of exciting work in Financial Services and develop a broad knowledge of credit and market risk.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.