at Macquarie
Investment BankingPosted a month ago
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**Tech Assist - Level 2** Provide customer-facing and remote support across Macquarie's businesses. Resolve software/hardware issues, troubleshoot, and drive process improvements. Collaborate with teams to enhance end-user experiences. Must have experience in Windows OS (10/11), Microsoft 365, Python, Active Directory, SCCM, Intune, and Power BI. Familiarity with SysTrack a plus. Join our supportive team in Sydney, working full-time in a junior role. We offer competitive benefits and inclusive work environment.
- Compensation
- Not specified AUD
- City
- Sydney
- Country
- Australia
Currency: $ (AUD)
Full Job Description
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Tech Assist
What role will you play?
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What you offer
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- Experience in providing desktop support to end users in the Windows and IOS operating system environments.
- Proficient in Microsoft 365 productivity and collaboration tools
- Strong working knowledge of Windows 10/11
- Knowledge of Python for automation, reporting, and process improvement initiatives.
- Competent in Active Directory administration
- Diligent with the ability to adhere to security, regulatory and compliance processes
- Familiar with SCCM and Intune endpoint management
- Experience developing dashboards, reporting, and business insights using Power BI.
- Familiarity with SysTrack for endpoint analytics, performance monitoring, and end-user experience management.
- Ability to leverage modern tools and automation technologies to improve operational efficiency and user outcomes.
What we offer
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- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months gender affirmation leave, including 6 weeks paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Technology
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Inclusion at Macquarie
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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
