at J.P. Morgan
Bulge Bracket Investment BanksPosted 12 days ago
No clicks
**Technology Support Lead** in London oversees end-to-end application/infrastructure service delivery, ensuring firm's systems run smoothly. Key responsibilities include identifying, troubleshooting, and resolving issues, driving service improvement, and managing incidents/changes. req: extensive IT service management exp., proficient in monitoring tools, ITIL framework, and strong communication skills.
- Compensation
- Not specified GBP
- City
- London
- Country
- United Kingdom
Currency: £ (GBP)
Full Job Description
Location: LONDON, United Kingdom
As a Technology Support Lead within the Global Banking Technology, you wil lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
You will be responsible for building strong working relationships with internal Clients and Businesses stakeholders to effectively provide support for critical issues impacting revenue.
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmKey to this role is the ability to anticipate and mitigate problems prior to their occurrence.Execute policies and procedures that ensure operational stability and availabilityMonitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools so you can identify and recommend new ideas for process improvementEscalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLead incident, problem, and change management in support of full stack technology systems, applications, or infrastructureDrive Global Banking Service Improvement Initiatives within the respective regions and location(s)Review Technology Roadmaps with local leadership
- Identify and coordinate resources for 3rd Level Support for Escalations.
Build consensus between the technical and business teams and bring open issues to resolutionRequired qualifications, capabilities, and skills- Significant experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services with workplace technologiesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- AI skills / integration - familar with Co Pilot / LLM suite
Strong communication skills (written and verbal) and strong client engagement skillsProven ability to translate technical concepts to a non-technical audience and vice versaThe ability to work independently and in a team environment, strong organizational and interpersonal skillsStrong analysis and troubleshooting skillsStrong technical skills with advanced level proficiency in Word, Excel and PowerPoint, MS Teams, OneNote, OneDrive, etc.Preferred qualifications, capabilities, and skills- Extensive experience with Workplace TechnologiesAdvanced business application and business process knowledge would be beneficial Join our dynamic team, delivering reliable tech support, resolving issues fast, preventing problems, and ensuring smooth operations for critical business users.
Apply nowSIMILAR OPPORTUNITIES
Technology Support Lead
Compensation
Not specified GBP
City: London
Country: United Kingdom
ExperiencedNo visa sponsorship**Technology Support Lead** in London oversees end-to-end application/infrastructure service delivery, ensuring firm's systems run smoothly. Key responsibilities include identifying, troubleshooting, and resolving issues, driving service improvement, and managing incidents/changes. req: extensive IT service management exp., proficient in monitoring tools, ITIL framework, and strong communication skills.
Full Job Description
Location: LONDON, United Kingdom
As a Technology Support Lead within the Global Banking Technology, you wil lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
You will be responsible for building strong working relationships with internal Clients and Businesses stakeholders to effectively provide support for critical issues impacting revenue.
Job responsibilities- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmKey to this role is the ability to anticipate and mitigate problems prior to their occurrence.Execute policies and procedures that ensure operational stability and availabilityMonitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools so you can identify and recommend new ideas for process improvementEscalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLead incident, problem, and change management in support of full stack technology systems, applications, or infrastructureDrive Global Banking Service Improvement Initiatives within the respective regions and location(s)Review Technology Roadmaps with local leadership
- Identify and coordinate resources for 3rd Level Support for Escalations.
Build consensus between the technical and business teams and bring open issues to resolutionRequired qualifications, capabilities, and skills- Significant experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services with workplace technologiesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- AI skills / integration - familar with Co Pilot / LLM suite
Strong communication skills (written and verbal) and strong client engagement skillsProven ability to translate technical concepts to a non-technical audience and vice versaThe ability to work independently and in a team environment, strong organizational and interpersonal skillsStrong analysis and troubleshooting skillsStrong technical skills with advanced level proficiency in Word, Excel and PowerPoint, MS Teams, OneNote, OneDrive, etc.Preferred qualifications, capabilities, and skills- Extensive experience with Workplace TechnologiesAdvanced business application and business process knowledge would be beneficial Join our dynamic team, delivering reliable tech support, resolving issues fast, preventing problems, and ensuring smooth operations for critical business users.
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