Bulge Bracket Investment Banks

Posted 4 days ago

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**Product Manager, Card Customer Experience** sought in New York, NY. Drive credit card account dashboard experiences, collaborating cross-functionally, from strategy to delivery. Key responsibilities include defining product roadmap, conducting customer insights, leading Agile execution, and interpreting data-driven results. Requires 5+ years in digital product management, including experience in credit cards or consumer lending.

Compensation: Not specified USD
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

Bring your product leadership to a team that builds experiences customers rely on every day. Youll partner across design, engineering, analytics, and risk teams to deliver measurable improvements at scale.

As a Customer Experience Product Manager (Vice President) in the Core Card Customer Experience Product team, you will set product direction and drive delivery for the credit card account dashboard and related customer journeys. You will own the end-to-end product roadmap across key customer journeys and lead cross-functional teams to deliver innovative, data-driven solutions that improve engagement, personalization, self-service, and operational efficiency. This role requires a strategic product leader who can translate customer and business needs into measurable outcomes, influence stakeholders, and drive execution in a fast-paced, highly regulated environment.

Job responsibilities

Define and evolve product strategy and roadmap for key credit card account dashboard journeys

Lead discovery through customer insights, research, and market analysis to identify problems and opportunities

Own and prioritize the product backlog to maximize customer value and business outcomes

Partner with engineering and design to deliver new features and improve existing experiences

Use product metrics, funnel analysis, and user research to inform decisions and measure impact

Drive alignment across cross-functional partners to ensure consistent customer experiences across channels

Communicate trade-offs, priorities, and progress clearly to stakeholders and senior leaders

Define requirements and write user stories that enable high-quality execution

Plan and execute iterative releases, incorporating feedback to improve outcomes over time

Identify, assess, and mitigate operational and technology risks in partnership with legal, compliance, risk, and controls teams

Required qualifications, capabilities, and skills

5 years of product management experience in customer-facing digital products

Experience building and delivering digital experiences in credit cards, consumer lending, or digital banking

Advanced knowledge of the product development lifecycle, including discovery through delivery and iteration

Experience collaborating closely with user experience design and user research partners

Demonstrated ability to write clear requirements and user stories and drive execution in an Agile environment

Experience defining roadmaps, prioritizing backlogs, and coordinating delivery across multiple teams

Strong analytical skills, including defining key performance indicators and using product metrics to evaluate results

Strong written and verbal communication skills, including influencing senior stakeholders

Experience working in a regulated environment with legal, compliance, risk, controls, privacy, or information security partners

Bachelors degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

Experience with personalization or decisioning (segmentation, targeting, content rules, next-best-action), including measurement and governance

Experience using experimentation to improve customer experiences (for example, test-and-learn approaches)

Track record of delivering sustained, measurable customer experience improvements

Experience aligning multiple teams to shared platforms, application programming interfaces, and reusable components

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Lead the credit card account dashboard roadmap, building digital experiences that improve engagement, self-service, and outcomes.

Full Job Description