Bulge Bracket Investment Banks

Posted 4 days ago

No clicks

**Product Manager, Card Benefits Loyalty Platform** in New York drives platform strategy for Chase's benefits and loyalty services.Manage end-to-end roadmap, balancing needs from multiple consuming teams. Collaborate with engineering and data teams to design, build, and modernize services and APIs while minimizing risks in operations and data. Lieutenant eligible, 5+ years product management experience in platform, API, or backend products required, with relevant industry experience.

Compensation: Not specified USD
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

Build platform capabilities that power loyalty and benefits experiences at scale. Youll partner across engineering, architecture, analytics, and risk teams to deliver reusable services with measurable impact.

As a Product Manager, Card Benefits (Vice President) in the Benefits Platform team, you will shape the vision, strategy, and the execution of the services, APIs, and data products that power loyalty experiences across Chase. You will own the end-to-end product roadmap for the key platform capabilities and lead cross-functional teams to deliver scalable, resilient, and reusable solutions that support customer-facing products. This role requires a strategic product leader who can translate complex business and technology needs into measurable outcomes, influence stakeholders across business and technology functions, and drive execution in a fast-paced, highly regulated environment.

Job responsibilities

Define and drive platform strategy and roadmap for reusable benefits and loyalty capabilities

Lead discovery to identify platform opportunities, adoption barriers, and scalability needs

Own and prioritize a complex backlog to support platform vision and business objectives

Partner with engineering, architecture, and data teams on service design, API strategy, and modernization

Deliver and continuously improve APIs, services, and data products to simplify integrations and accelerate delivery

Use platform health metrics, operational KPIs, and adoption measures to guide prioritization and measure outcomes

Champion solutions that improve reuse, data quality, resiliency, and developer experience for consuming teams

Manage stakeholder alignment across multiple consuming teams and senior leaders through clear communication

Balance technical sustainability, delivery trade-offs, and customer value to guide investment decisions

Identify and mitigate operational, data, and technology risks in partnership with legal, compliance, risk, and controls teams

Required qualifications, capabilities, and skills

5 years of product management experience in platform, API, data, or backend products

Experience in loyalty, rewards, benefits, digital banking, financial services, or a related industry

Advanced knowledge of the product development lifecycle and technology-enabled product delivery

Proven ability to lead end-to-end product work from discovery through delivery, measurement, and iteration

Experience partnering closely with engineering, architecture, and data teams to deliver platform capabilities

Demonstrated ability to write clear requirements and user stories and drive Agile execution across teams

Experience defining roadmaps, prioritizing complex backlogs, and aligning stakeholders to strategic outcomes

Strong analytical skills using platform metrics, operational KPIs, and adoption measures to evaluate results

Strong written and verbal communication skills, including communicating technical concepts to senior stakeholders

Experience operating in a regulated environment with legal, compliance, risk, controls, privacy, or information security partners

Bachelors degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

Experience building platforms for rewards, offers, travel, payments, entitlements, or partner ecosystems

Experience with service-oriented architecture, event-driven systems, or enterprise data products

Experience building platform APIs and shared services used by multiple product teams

Experience supporting personalization, targeting, decisioning, or customer engagement platforms

Experience using telemetry, experimentation, and data-driven methods to improve platform adoption and outcomes

Track record of delivering scalable platforms that increase reuse and reduce operational complexity

Experience aligning multiple teams to shared platforms, APIs, and reusable technology components

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Lead a benefits and loyalty platform roadmap, delivering APIs and data products that power scalable customer experiences.

Full Job Description