at ING Bank
OtherPosted 4 days ago
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**Site Reliability Engineering Tools Area Lead** | ING Australia | Applications close 21st June Lead SRE team managing observability (metrics, tracing, logs) and ITSM tools. Define strategies, oversee tool lifecycle, ensure service quality, and align with global IT strategy. Collaborate with stakeholders across Technology and SRE teams to enhance Tech tools experience. Key responsibilities include driving incident, problem, change, and capacity management, improving system performance and production stability, leading automation and continuous delivery practices, ensuring security and risk compliance, and defining SRE strategy. Required skills include hands-on experience with automation, performance, and capacity management, strong experience in observability tooling, solid understanding of infrastructure and enterprise technologies, proven track record working in large engineering teams, and excellent people and stakeholder management skills. ING Australia values individuality, offers a global network, inclusive culture, and advanced technology. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, ING champions diversity and offers competitive benefits.
- Compensation
- Not specified
- City
- Sydney
- Country
- Australia
Currency: Not specified
Full Job Description
At ING Australia, we value individuality and offer a career that helps you stand outsupported by a global network, inclusive culture, and advanced technology.
The SRE Centre of Expertise (CoE) enables system reliability, performance, and IT service excellence.
Reporting to the Head of SRE CoE the SRE Tools Area Lead oversees a team managing a unified ecosystem that includes observability (metrics, tracing and logs) and ITSM tools (incident, problem and change management).
This role is responsible for setting vision, driving priorities, ensuring service quality and aligning IT strategy with INGs global direction. It also defines observability standards and owns tool selection, operational and lifecycle management. Working closely with stakeholders across Technology and SRE teams, this role helps improve the overall Tech tools experience.
Ready to make an impact?
What youll do
Drive incident, problem, change and capacity management to ensure system reliability and availability
Improve system performance, monitoring, and production stability in collaboration with Tribes
Lead automation and continuous delivery practices to reduce manual effort and improve efficiency
Ensure security, risk compliance, and adherence to Group standards
Define and implement SRE strategy, roadmap, and technology direction
Coach teams and promote knowledge sharing, best practices, and continuous improvement
What were looking for.
Hands-on experience with automation, performance, and capacity management
Strong experience in observability tooling.
Solid understanding of infrastructure and enterprise technologies (cloud, networking, databases, J2EE/.NET, JavaScript)
Proven track record working in large engineering teams and delivering at scale (preferably in banking/finance)
Excellent people management and stakeholder management skills with a self-driven mindset.
Whats in it for you?
Discounted ING Health Insurance.
An additional Rest Day to support your wellbeing.
An IMPACT Day to volunteer on approved sustainability activity.
About Us
At ING, were all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe. We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact: Saikat Dastidar at Saikat.dastidar@ing.com (opens in new window)
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com (opens in new window)
Applications close on 21st June
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