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**Site Reliability Engineer (SRE) – Grade 4** Leveraging software to enhance reliability, our SRE improves production systems and reduces toil. You'll code in **Node.js/TypeScript, Python**, and use **AI tools** for efficient problem-solving. Responsibilities include building solutions, owning features, participating in on-calls, and improving observability. Seeking SREs with ~2 years of experience, strong coding skills, and familiarity with modern development practices. To excel, you should be a proactive builder with strong problem-solving skills and a curiosity for learning.
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Full Job Description
Job Description:
Site Reliability Engineer (SRE) Grade 4
Production Support Engineering
We are looking for engineers who solve operational problems by building software. In this role, you will improve reliability, reduce toil, and enhance production systems by writing code, building automations, and leveraging modern AI-assisted development tools.
This is a hands-on engineering rolenot a traditional support position. Youll use Node.js/TypeScript, Python, and AI tools like GitHub Copilot to design and deliver solutions that make systems more reliable and operations more scalable.
What Youll Do
- Build software solutions to improve reliability, reduce operational toil, and scale production systemsnot just respond to issues.
- Develop production-quality code using Node.js / JavaScript / TypeScript and Python/PowerShell, including testing and documentation.
- Leverage modern development tooling such as VS Code and AI-assisted tools (e.g., GitHub Copilot) to accelerate delivery and problem-solving.
- Independently own well-scoped features, fixes, or improvements end-to-endfrom design through deployment and operational validation.
- Participate in on-call rotations, respond to incidents, execute runbooks, and ensure clear communication and handoffs.
- Analyze incidents and recurring issues to identify patterns, reduce alert noise, and implement durable fixes.
- Implement and improve observability (logging, metrics, dashboards, alerts) for owned services.
- Build automations, scripts, and lightweight tools to eliminate repetitive manual work and improve operational efficiency.
- Identify and act on opportunities to improve system reliability, performance, and maintainability.
- Develop an understanding of how systems impact customer experience and business outcomes.
The Expertise and Skills You Bring
- ~2 plus years of experience in SRE, software engineering, DevOps, or production engineering.
- Strong hands-on coding skills with emphasis on:
- Node.js / JavaScript / TypeScript
- Python for scripting and automation
- Experience building tools, APIs, or automations to solve engineering or operational problems.
- Familiarity with AI-assisted development workflows (e.g., GitHub Copilot, code generation tools) and interest in applying AI/LLMs to improve engineering productivity.
- Foundational knowledge of:
- Monitoring, logging, and observability concepts
- Distributed systems and API-based architectures
- SQL and data analysis for troubleshooting
- Exposure to cloud platforms (AWS or Azure), CI/CD pipelines, and modern development practices.
- Basic understanding of incident management, problem management, and production support processes.
What Were Looking for in You
- A self-starter who proactively identifies key issues and trends, performs thoughtful analysis, and develops creative, high-impact solutions that deliver measurable value.
- A builder mindset, you instinctively solve operational problems by writing code and creating automation.
- A modern engineer who leverages AI tools to increase speed, quality, and effectiveness.
- Strong problem-solving skills with the ability to troubleshoot, analyze, and deliver practical solutions.
- Proactive approach to identifying risks, inefficiencies, and improvement opportunities.
- Curiosity and desire to continuously learn systems, tools, and reliability engineering practices.
- Clear communicator who collaborates effectively across engineering and operations teams.
- Growing autonomy and consistency aligned with progression toward a Grade 5 SRE role.
Certifications:
Category:
Information TechnologyPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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