at ExxonMobil
CommoditiesPosted a month ago
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**Customer Experience Advisor - ExxonMobil in Hungary** Drive service excellence as our **Customer Experience Advisor**. Resolve issues, enhance processes, and ensure seamless customer experiences. Key responsibilities include acting as an O2C expert, partnering with service providers, leading issue resolution, monitoring customer feedback, and driving process improvements. Required: Customer service experience, stakeholder management skills, problem-solving prowess, and a customer-centric mindset. Influential role offering global exposure, process improvement initiatives, and growth in customer operations. Join ExxonMobil Hungary, known for its inclusive culture and diverse workforce, with benefits including premium+s, health insurance, life insurance, training opportunities, and wellness programs.
- Compensation
- Not specified
- City
- Not specified
- Country
- Hungary
Currency: Not specified
Full Job Description
About us
For well over a century, ExxonMobil has been at the heart of creating and growing a modern world. We embrace the power and promise of technology, pushing the boundaries of what's possible. For billions around the world, lives are better and last longer because of the innovative problem solving and reliable energy we provide. And when it comes to developing industrial solutions to reduce carbon emissions, ExxonMobil is truly the leader.
We don't stop at "good enough." We are committed to doing what's right, even if it's difficult or unpopular. We hold ourselves to high standards, challenge what's possible and invest in innovation to meet society's critical needs.
Real change begins with bold questions, drive, and ambition. Here, your talent, determination and contributions shape how far you'll go and the impact you'll make along the way.
Our future success depends on exceptional people. We invest in developing talent through meaningful work, challenging assignments, mentorship, and experiences that help build the next generation of leaders.
Our Culture
We are uniquely ExxonMobil. Integrity, care, excellence, resilience and courage, these core values determine how we work every day. At ExxonMobil, our values aren't just words they're how we show up, focused on delivering the right answer, the right way, every day.
ExxonMobil in Hungary
ExxonMobil Hungary was established in 2004. Our diverse and multinational workforce of ~1,500 fellow colleagues has been powering ExxonMobils global businesses ever since. We are proud to work in an inclusive, safe, and vibrant work environment and we are aiming to provide an exciting, long-term career to all our employees. We develop together, we grow together. Proudly awarded as Responsible employer of the year and received HRKomm award for Diverse workplace and award for Ergonomic program.
What role will you play in our team
We're looking for a Customer Experience Advisor to help drive service excellence and operational performance across our Customer Service operations. Acting as a key link between Customer Services teams, external service partners and process partners, you will help resolve issues, improve processes, and ensure a seamless customer experience.
What you will do
- Act as a subject matter expert for Order-to-Cash (O2C) and customer service processes.
- Partner with service providers to improve operational performance, customer satisfaction, and service quality.
- Lead and coordinate the resolution of escalated operational issues.
- Monitor customer feedback and drive timely resolution actions.
- Identify process improvement opportunities and support operational excellence initiatives.
- Provide performance insights and recommendations for business decision-making.
- Support implementation of global customer service processes, standards, and best practices.
- Collaborate with Sales, IT, Quality, and Customer Services teams to enhance customer outcomes.
About You: Skills and Qualifications
- Experience in Customer Service, Customer Experience, operations, or Order-to-Cash environments and processes.
- Strong stakeholder management and relationship-building skills.
- Excellent communication, coordination, and influencing abilities.
- Proven problem-solving and analytical skills.
- Customer-centric mindset with a passion for continuous improvement.
- Ability to drive outcomes across multiple teams.
- Knowledge of SAP Order-to-Cash (O2C) modules is an advantage, but not a requirement.
Why Join Us?
- Make a visible impact on customer experience and business performance.
- Work with diverse, global stakeholders.
- Influence process improvements and service excellence initiatives.
- Grow your expertise in customer operations, transformation, and continuous improvement.
Ready to help shape outstanding customer experiences? Wed love to hear from you.
Your Benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. ExxonMobil Hungary offers a variety of benefits to support and protect your health and financial wellbeing.
From Day 1:
- Premium+: Annual bonus to recognize active service with ExxonMobil on top of your competitive pay
- Private Health insurance and Employee assistance Program
- Life insurance
- Opportunities to enhance communication and language skills, job specific and broader trainings, mentoring, self-development opportunities, tuition assistance program supporting studies with business relevance
- Wellness programs with a wide range of activities including ergo breaks, ergonomics support, office yoga, massage and much more!
With Continued employment:
- Voluntary Pension Fund (after 3 months of employment)
- Cafeteria (after 3 months of employment)
- Service Awards (at key service anniversary milestones)
Please note benefits may be changed from time to time without notice, subject to applicable law.
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ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
