The Learning & Development Manager is responsible for building strategic capability development at scale that aligns with business priorities. The role requires strong consulting and stakeholder engagement skills in identifying learning needs, designing and delivering learning solutions and evaluating learning outcomes.

Key Responsibilities:

Consultation, Design, Delivery:

• Engage and consult with stakeholders across the organization to understand learning needs and skills gaps.
• Collaborate with stakeholders to understand competency/development gaps using assessment tools and performance evaluations.
• Design and implement innovative learning programs, including leadership development, soft skills, and career development pathways.
• Utilize a mix of learning delivery methods, including digital learning platforms, instructor-led workshops, and experiential learning, to accommodate diverse learning styles.

Evaluation and Impact Measurement:

• Establish scalable metrics and evaluation processes to assess the effectiveness of learning programs and their impact on employee performance and business outcomes.

• Communicate the value and impact of learning programs to encourage participation and support from all levels of the organization.
• Regularly review and update learning programs based on feedback and changing organizational needs.

Talent Development Integration:

• Design/deploy development experiences across managerial and non-managerial groups aligned to talent development mapping i.e. high-potential employees and future leaders.

Experience and Qualifications:

• A minimum of 5 years experience in L&D, with a track record of designing and implementing successful learning programs.

• NQF 7 or bachelor's degree in Education, Organizational Development, Human Resources, or related qualification (preferred)

Competence and Disposition:

• Strong understanding of adult learning principles, e-learning authoring and multimedia tools for content creation (include the use of AI)
• Adherence to governance and processes
• Data-led

• Programme management, with the ability to lead multiple learning initiatives simultaneously
• Confident communication and facilitation skills

• Self-starter, able to work under pressure
• Strong growth mindset (continuous domain growth)
• Reliable and adaptable
• Presenting/storytelling with confidence
• Solution orientation