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**Service Design Manager**: Lead product support, ensuring optimal performance and customer satisfaction. Triage issues, collaborate with tech teams, manage releases, and report on product performance. Proven track record in product support (2-5 years) and familiarity with Jira, ServiceNow desired. Bachelor's degree in IT, Engineering, or related fields. Join EY's global team to build a better working world.
- Compensation
- Not specified
- City
- Bangkok
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Title: Service Design Manager
Role Overview
The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.
Key Responsibilities
- Provide operational support / service design for digital products and platforms
- Analyze and triage product issues, defects, and enhancement requests
- Coordinate with Engineering, QA, and IT teams for issue resolution
- Support release activities, UAT, and post-release monitoring
- Maintain product documentation, FAQs, and support knowledge base
- Track incidents, defects, and service requests through ticketing tools
- Prepare product performance and issue reports for stakeholders
Qualifications & Skills
- Bachelors degree in IT, Engineering, Business, or related fields
- 25 years of experience in product, application, or system support
- Basic understanding of SDLC, Agile, and digital product lifecycle
- Strong analytical and communication skills
- Experience with Jira, ServiceNow, or similar tools
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
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