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Position Description
Position    Accounts Receivable & Collections Administrator Manila GDS
Division    Core Business Services - Finance
Office    Oceania
Reports to    Oceania Accounts Receivable Manager
Date issued    26/03/2026

Overall position purpose

To manage accounts receivable (AR) and cash application activities, and support collections by contacting debtors for payment of overdue accounts and providing feedback to Partners in relation to their debtors to reduce aged debts.

Major responsibilities/duties

Accounts Receivable
   Process cash receipts & apply to client invoices
   Resolving accounts receivable enquiries
   Reconciliation of Debtor accounts
   Preparing refunds of overpaid Client fees
   Managing client Portals and Distributing client Purchase Orders 
   Answering enquiry calls and processing Credit Card payment 
   Bank reconciliations
   Bad Debt Write off
   Assisting with Collection activities

Debtor Management
   Contact allocated major debtors and aged debtors for payment of overdue debts ensuring all debtors and invoices are actioned within the month. 
   Utilise Gcollect and allocated collections call list to manage and record when debtors are actioned.
   Prompt handling of debtor enquiries ie copy of invoices, advice Partner of clients query, dispute, etc.
   Escalate unpaid aged invoices to the appropriate Partner and request a prompt resolution of any enquiries or disputes that are delaying payment. Highlight and refer slow paying clients to Client Serving teams and request that they confirm with the client the agreed payment terms. 
   Keep the Oceania Collections Manager informed of such escalations.

Relationship Management
   Regular communication with Partners and Managers to obtain information for debt collection; to discuss and seek their assistance with dispute resolution; to provide feedback information about their debtors.
   Regular communication with Oceania Collections Manager on accounts that require escalation.

Administration
   Update GCollect with all activities and actions relating to the debtors invoices, credit notes or on accounts.
   Note enquiry/dispute details within Gcollect once identified reasons preventing or delaying collection of invoices 
   Obtain the correct client contact details and ensure they are updated in Gcollect
   Review refunds requests prepared by the banking team to ensure all backup documents are accurate. 
   Assist the banking team to resolve unallocated cash on debtors and arrange to clear via allocation or refund. 
   Assist in identifying cash in the Unidentified Cash Account (suspense) Arrange to clear via allocation or refund.

The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

Objectives/measures
   To achieve and surpass monthly target as set by the Treasury team.
   Weekly follow up, review and action of all open invoices.
   Follow documented escalation process

Qualifications, knowledge & experience

Knowledge
   Accounts Receivable systems, processes and practices
   Strong knowledge of accounting tools, numeric and accounting skills
   Excel Intermediate Level
   SAP knowledge would be an advantage

Experience
   Strong negotiation skills both with external and internal clients
   Proficient with modern computer accounting or debt collecting systems
   Ability to understand and work with accounting concepts, processes and operations
   Professional services experience highly desired

Key relationships

Internal        External
   Partners
   Client Serving teams
   Mercury Business Advisors            Clients

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