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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Loan Doc & Proc Mgr provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary terminations as well as direction of daily tasks and responsibilities.                                                                    

Individual must be accountable, ethical, results oriented, trustworthy, and credible.                                                                                                               

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
• Activities will include independently processing and closing loans within a complex loan operations environment.
• This role integrates subject matter and industry expertise within the loan documentation area. Demonstrates a comprehensive understanding of how the loan function collectively integrates to contribute to achieving overall business goals
• Provides value-added perspective or advice that contributes to the development of new techniques and the improvement of the loan documentation processes for the area
• Applies in-depth knowledge of concepts and procedures within own area to resolve issues related to loan documentation processes
• Responsible for escalating control gaps and issues to senior management. Identifies loan related control deficiencies and implements appropriate procedures and solutions to mitigate any risk or control losses
• Resolves complex problems where the analysis of situations or data requires an in-depth evaluation of loan procedures and industry standards
• Provides judgment based on analysis of factual information in complicated and unique situations, mostly but not limited to the loan documentation process
• Identifies opportunities to improve processes, increase efficiency and reduce expenses
• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization
• Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, provides guidance and support to junior staff
• Creates, develops, and maintains effective relationships with colleagues, management, internal/external clients, and stakeholders, and seeks to understand their needs and provides solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues                                                                                                           

Qualifications:

• 5 - 8 years of experience
• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• General awareness of managing, preparing, and reviewing loan documentation
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelors/University degree or equivalent experience

Experiencia requerida

• Entre 5 y 8 aos de experiencia en procesos de documentacin, formalizacin, cierre y administracin de crditos corporativos, comerciales o institucionales.
• Experiencia liderando equipos operativos y multidisciplinarios dentro de instituciones financieras.
• Experiencia en gestin de riesgos operativos, controles internos y cumplimiento regulatorio.
• Participacin en iniciativas de transformacin, automatizacin y mejora continua de procesos.
• Experiencia en gestin de proyectos y coordinacin con reas de negocio, tecnologa, legal, riesgo, compliance y operaciones.
• Conocimiento y experiencia en el procesamiento de operaciones crediticias complejas y manejo de clientes corporativos.
• Experiencia en seguimiento de indicadores de desempeo, productividad, calidad y cumplimiento de niveles de servicio.

Conocimientos

• Documentacin y procesamiento de crditos comerciales, corporativos y financieros.
• Productos financieros y bancarios.
• Contabilidad financiera y anlisis de informacin financiera.
• Gestin de riesgos operativos y controles internos.
• Regulacin bancaria y normatividad aplicable al sector financiero.
• Procesos de cierre de crdito y formalizacin documental.
• Gestin de proyectos y mejora continua de procesos.
• Herramientas de anlisis de datos y generacin de reportes.
• Microsoft Office avanzado, especialmente Excel.
• Metodologas de administracin y supervisin de equipos de trabajo.
• Indicadores de desempeo (KPI's), productividad y calidad operativa.

Objetivo del puesto

Dirigir, supervisar y coordinar las actividades relacionadas con la documentacin, formalizacin, procesamiento y cierre de operaciones crediticias, garantizando el cumplimiento de polticas internas, controles regulatorios, estndares de calidad y tiempos de respuesta establecidos, contribuyendo al logro de los objetivos estratgicos del negocio y minimizando los riesgos operativos asociados.

Objetivo del rea

Asegurar la correcta documentacin, validacin, formalizacin y procesamiento de las operaciones de crdito, proporcionando un servicio eficiente y oportuno a clientes internos y externos, mitigando riesgos operativos y regulatorios, fortaleciendo el ambiente de control y promoviendo la mejora continua de los procesos operativos de la institucin.

Funciones principales del puesto

• Coordinar a equipos operativos, tecnolgicos y administrativos para garantizar la correcta ejecucin del proceso de documentacin y cierre de prstamos.
• Supervisar la preparacin, revisin, validacin y formalizacin de la documentacin crediticia.
• Garantizar el cumplimiento de polticas internas, procedimientos operativos y requerimientos regulatorios.
• Identificar, evaluar y escalar oportunamente riesgos, incidencias y deficiencias de control.
• Implementar estrategias de mitigacin para minimizar riesgos operativos y financieros.
• Liderar proyectos de mejora continua, transformacin y automatizacin de procesos.
• Dar seguimiento a indicadores de productividad, calidad, riesgo y cumplimiento.
• Gestionar la asignacin de recursos y prioridades operativas para asegurar el cumplimiento de los niveles de servicio.
• Desarrollar, capacitar y evaluar al personal bajo su supervisin.
• Mantener una comunicacin efectiva con reas de negocio, Legal, Compliance, Riesgo, Tecnologa y dems reas involucradas.
• Participar en iniciativas estratgicas institucionales relacionadas con productos de crdito y optimizacin operativa.
• Elaborar reportes ejecutivos para la alta direccin respecto al desempeo operativo, riesgos y cumplimiento de objetivos.

Habilidades tcnicas / Competencias que debe tener el candidato

Competencias de liderazgo

• Excelentes habilidades para trabajo en equipo y supervisin de equipos multidisciplinarios.
• Capacidad para liderar iniciativas estratgicas y gestionar el cambio organizacional.
• Habilidad para desarrollar talento y formar equipos de alto desempeo.
• Capacidad de influencia y negociacin con diferentes niveles de la organizacin.

Competencias tcnicas

• Conocimiento avanzado de documentacin y procesamiento de crditos.
• Dominio de Excel y herramientas de anlisis de informacin.
• Capacidad para el anlisis de riesgos y controles operativos.
• Interpretacin de informacin financiera y documentacin legal.
• Gestin de proyectos y mejora de procesos.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Loan Documentation and Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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