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Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citis clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El personal se encargara de llevar controles relacionados a los procesos del Intercambio Bancario Nacional e Internacional, evaluacion adecuada de los riesgos cuando se toman decisiones de pago o devolucion de los cheques.

Conocimiento General de la Ley General de Ttulos y Operaciones de Crdito.

 Ejecuta los procesos de compensacin Internacional de los cheques recibidos en sucursales del banco , con el fin  de llevar a cabo el proceso de remesas en el extranjero , cheques de viajero, cobranzas y Administracin  al inventario de chequeras de los clientes  (Altas , bajas , modificaciones , reactivaciones. etc.)

• Experiencia requerida

Conocimiento bsico en lo relacionado a la validacin de medidas de seguridad obligatorias de Cheques Citibanamex, otros bancos nacionales y extranjeros.

Manejo de paquetera e ingls bsico

Manejo de sistemas preferentemente ( Admwin, Ondemand, eclipse, full suite y GBS Global Banking System )

• Conocimientos 

 Manejo de los sistemas preferentemente ( Admwin, Ondemand, eclipse, full suite y GBS Global Banking System )

Validacion de firmas de clientes

Validacin de medidas de seguridad a los cheques Citibanamex y otros bancos Nacionales y Extranjeros.

*Preparatoria Concluida
*Conocimiento bsico en lo relacionado a la validacin de medidas de seguridad obligatorias de Cheques Citibanamex, otros bancos nacionales y extranjeros.
Manejo de paquetera e ingls bsico
Manejo de sistemas preferentemente ( Admwin, Ondemand, eclipse, full suite y GBS Global Banking System )

Conocimiento en el Intercambio Bancario Internacional ( Remesas del extranjero, Cobranzas y cheques de viajero)

• Objetivo del puesto

Ejecutar los procesos de compensacin Internacional de los cheques recibidos en sucursales del banco, con el fin de llevar a cabo el proceso de remesas en el extranjero, cheques de viajero, cobranzas y Administracin al inventario de chequeras de los clientes  (Altas , bajas , modificaciones , reactivaciones. etc.)

• Objetivo del rea

Ejecutar los procesos de Operacin Cheques Mxico que involucran la Camara de compensacin Nacional e internacional.

• Funciones principales del Puesto

Coordinar a equipos operativos, tecnolgicos y administrativos / Ejecutar los procesos de compensacin Internacional / Administracin al inventario de chequer

• Habilidades tcnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisin de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos especficos de forma prctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Avenida Revolucin 1267 piso 7, Col. Los Alpes, Delegacin lvaro Obregn, CDMX

Es un Nivel de Inicio C05

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 6:00 pm con 1 hora de comida.

 Descanso Sbados y Domingos

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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