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Job Overview

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

DESCRIPCIN DEL PERFIL REQUERIDO PARA LA VACANTE: NIVEL C10

• Experiencia requerida

• Al menos 2 aos de experiencia en manejo de proyectos
• Ingles nivel intermedio.
• Experiencia en manejo de clientes internos
• Seguimiento a planes de trabajo.
• Conocimientos de conceptos financieros bsicos (P&L, Gross y Net Benefit, Amortizacin, etc.)
• Generacin de Business Cases
• Elaboracin de Planes de Trabajo
• Participacin en implementaciones y proyectos en reas operativas.
• Gestin de Proyectos

• Conocimientos

• Microsoft Office: Excel, Power Point, Word y Outlook
• Herramientas de colaboracin: MS Teams y Zoom

• Objetivo del puesto

Coordinar proyectos tecnolgicos, estratgicos o regulatorios en reas operativas internas de Citibanamex, bajo los principios de liderazgo de Citi:

• Tomar responsabilidad (retarnos unos a otros para alcanzar el mximo estndar en todo lo que hacemos).
• Entregar con orgullo (excelencia para el cliente, excelencia en controles y excelencia operativa).
• Alcanzar el xito juntos (aprendemos de las experiencias de todos para sobrepasar las expectativas de nuestros accionistas).

• Objetivo del rea

              Gestionar el portafolio de proyectos tecnolgicos, estratgicos o regulatorios de la direccin operativa de TS&CO y fungir de punto de enlace con reas especializadas como Control, equipos Globales, Compliance, Tecnologa o Finanzas.

• Funciones principales del Puesto

Seguimiento puntual a los acuerdos de los proyectos encomendados.

• Participar en las sesiones de definicin de proyectos para asegurar que se cumplan los requisitos de los mismos.
• Convocar a sesiones de seguimiento con los diferentes stakeholders o grupos de trabajo para dar cumplimiento al plan.
• Identificar riesgos e issues, escalando oportunamente los problemas e inconsistencias en las actividades asignadas y dar seguimiento a la ejecucin de acciones de mitigacin
• Establecer un dilogo con los responsables de los proyectos del portafolio respecto a su estatus, avances, riesgos y problemas diariamente.
• Escalar situaciones operativas que impidan la ejecucin en tiempo de las actividades del portafolio
• Validar la documentacin de los proyectos en el portafolio de acuerdo a los estndares y lineamientos establecidos
• Planeacin tctica, ejecucin y entrega de proyectos que involucran cambios  en estrategia, tecnologa, gente y  los procesos operativo
• Participacin en proyectos de implantacin de mejoras tecnolgicas en todas sus fases. Proyectos de iniciativas estratgicas y / u operacionales, satisfaccin del cliente, calidad y mejora continua.

• Habilidades tcnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisin de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos especficos de forma prctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Avenida Revolucin 1267 piso 7, Col. Los Alpes, Delegacin lvaro Obregn, CDMX

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida. Descanso Sbados y Domingos

NIVEL C10

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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