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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia requerida

• 1 ao en atencin a clientes y manejo de documentacin.

Preferencial: Conocimientos bsicos de Fideicomisos

Conocimientos

• Uso de paquetera office (Excel, PDF, Outlook , etc.)
• Licenciatura terminada

Objetivo del puesto

El objetivo del puesto es brindar atencin a clientes externos e internos en la recepcin de documentacin e instrucciones a travs de la Ventanilla de la Operacin Fiduciaria por sus diferentes canales de recepcin, generacin de registros y control de la entrada y salida de documentos en apego al cumplimiento de los procesos y la infraestructura de apoyo de operaciones de Banamex.

Debe tener una buena comprensin del modo en que interacta con otros equipos, ya que brinda soporte a varias reas.

Objetivo del rea

Mantener en un ambiente adecuado de control la gestin de la documentacin e instrucciones recibidas desde Ventanilla en el menor tiempo posible y ofreciendo una experiencia nica a los clientes internos y externos.

Funciones principales del Puesto

Este puesto gestionar la documentacin e instrucciones recibidas en la Ventanilla de la Operacin Fiduciaria, al mismo tiempo, proporcionar apoyo a distintas tareas relacionadas con el negocio fiduciario.

Interaccin con otras reas en torno a la atencin de los clientes del segmento fiduciario.

Seguir los procedimientos establecidos para identificar y resolver problemas en relacin con las actividades del BAU, apegndose en todo momento a las lneas de control vigentes en el rea.

Minimizar el riesgo para el banco a travs del cumplimiento de sus actividades en concordancia con los procedimientos y controles.

Habilidades tcnicas / Competencias

• Excelentes habilidades para trabajo en equipo.
• Habilidades para transmitir conocimientos especficos de forma prctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos

Lugar de Trabajo (Domicilio Laboral)

Moras 850, Col Acacias

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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