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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our clients account and identity.

Responsibilities:

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Requisitos:

Licenciatura econmico administrativa

Experiencia de al menos 1 ao en puestos similares

Conocimientos en revisin de expedientes e identificacin de casos de riesgo.

Conocimiento deseable en transaccionalidad de Tarjetas.

Funciones:

• Realizar un anlisis robusto en cada una de las alertas generadas por los diferentes sistemas de prevencin de fraudes, con el fin de identificar de manera oportuna la existencia de riesgo financiero.
• Establecer contacto con los clientes y realizar validacin de informacin para prevenir el riesgo de prdidas por fraude.
• Notificar al Supervisor los casos de posible riesgo, en los cuales no se logre la confirmacin con el cliente.
• Efectuar bloqueos preventivos a aquellas cuentas que cumplan con los criterios de riesgo establecidos en el rea.
• Identificar patrones de uso atpicos que generen un riesgo para nuestros clientes y para Citibanamex.
• Registrar en el sistema de gestin cada uno de los casos trabajados y la solucin de los mismos. 

Actividad 100% presencial

Disponibilidad 24/7, con rol de 8 horas laborales ms tiempo de alimentos.

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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