at Capgemini
ConsultanciesPosted 3 days ago
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**Senior Customer Service Associate:** Ensure exceptional customer experiences by handling complex inquiries, troubleshooting issues, and collaborating cross-functionally. Key responsibilities include maintaining service level agreements, probing for root causes, and escalating critical cases. Required skills: superior communication, active listening, problem-solving, and proficiency in CRM software (e.g., Salesforce, Zendesk). Ideal candidate has 5+ years of proven experience in customer service, with a focus on quality, efficiency, and customer satisfaction.
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Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
