at Capgemini
ConsultanciesPosted 3 days ago
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**Customer Service Agent**: Handle customer inquiries and resolve issues via phone, email, and chat. Manage customer accounts, process returns, and escalate complex cases to higher authorities. Key responsibilities include excellent communication skills, active listening, and problem-solving. Requirements: 1+ years in customer service, Proficiency in CRM tools, and experience handling high call volumes.
- Compensation
- Not specified
- City
- Guatemala City
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description - Grade Specific
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
