at Capgemini
ConsultanciesPosted 12 days ago
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**Contact Center Process Associate** simplifies contact center operations. Key responsibilities involve process analysis, systems assessment, data research, and building domain expertise. Essential skills include process mapping, data analysis, and business information research. Requires 3+ years of contact center experience and familiarity with relevant technologies.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Contact Center Process Associate
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
