at Capgemini
ConsultanciesPosted 12 days ago
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**Contact Center Process Associate** analyzes and improves center operations. Key tasks: process evaluation, system analysis, and business information research. Required: process management experience, analytical skills, proficiency in business intelligence tools like SQL, Power BI. Domain knowledge and Six Sigma certification a plus.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Contact Center Process Associate
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.
