at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 2 days ago

No clicks

**Team Leader** role ensures optimal customer service, managing a team that handles inbound queries. Key responsibilities include setting team targets, mentoring agents, and driving process improvements. Essential skills involve strong leadership, excellent communication, and data-driven decision-making. Proven experience of 3+ years in a similar role is required. Familiarity with CRM systems (Salesforce) and customer service software (Zendesk) is a plus. Ideal candidate should possess a mix of strategic acumen and hands-on experience to thrive in this mid-level position.

Compensation

Not specified

Currency: Not specified

City

Not specified

Country

Not specified