at Bank of America Merrill Lynch
Bulge Bracket Investment BanksPosted 7 days ago
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**Manager** needed for e-commerce Customer Service. Lead cross-functional team, drive strategy, and enhance customer support. Proven experience in customer service management, e-commerce, and leadership. Required skills: omnichannel support, process improvement, team management, usage of CRM (Salesforce), Zendesk, and web analytics tools. Must-have experience in managing high-volume inbound contacts and achieving service level agreements.
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