at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 13 days ago

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**Manager: Skilled Customer Support Leader** (5+ years) needed for tech-focused team. Drives service excellence, leads/supports 10+ agents. Proficient in CRM (Salesforce), ticketing systems (Zendesk), and customer-centric processes. Demonstrated experience in managing KPIs, workforce planning, and improving CSAT. Collaborates cross-functionally with Product and Leadership teams.

Compensation

Not specified

Currency: Not specified

City

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Country

India