at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 9 days ago

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**Assistant Manager** Drive customer service operations, managing a team of 5+ reps, ensuring SLA compliance (CSAT >85%). Leverage CRM tools (Salesforce) and omnichannel support. Requires 3-5 years of experience in team leadership. Proven success in driving team performance in a contact center environment.

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