at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 2 days ago

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**Assistant Manager (Customer Service) - Support Agent Team**: Lead and mentor a team of customer service agents, handling escalated cases and process improvements. Key responsibilities include coaching agents, driving KPI improvements using Zendesk and Tableau, and collaborating with management to enhance service quality. Must have 3+ years of experience in customer service, proven leadership skills, and familiarity with CRM software and_theme-based Salesforce products.

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