Job description

We have an exciting opportunity for a Operations Engineer to join our IT team, based in A&O Shearman's Singapore Office.

What you will do

The Operations Engineer is responsible for leading and evolving day-to-day IT operations for APAC while driving the adoption of modern, secure, and scalable technologies including the firms cloud platforms that enhance legal workflows, fee-earner productivity, and client service. This role combines operational responsibilities with forward-looking technology enablement, ensuring the firms core platforms remain highly available, resilient, compliant, and continuously improving.

The Operations Engineer supports and executes the firms IT and innovation strategy across infrastructure operations including the firms cloud platform which runs many of the firms core business services, endpoint management, service management, incident response, and user adoption, while upholding the confidentiality, regulatory, and data protection obligations critical to the legal industry.

• Lead the day-to-day operational management of critical business and legal technology platforms in a fast-paced global environment.
• Drive service reliability, performance and user experience across core systems including collaboration, document management, communication and productivity platforms.
• Partner with technology, security and architecture teams to deliver innovative solutions that meet both global standards and regional business needs.
• Evaluate emerging technologies, lead proof-of-concepts and help shape the firm's technology roadmap through informed recommendations and business-focused decision making.
• Oversee modern endpoint management using Microsoft Intune, ensuring devices remain secure, compliant and optimised throughout their lifecycle.
• Act as a trusted technical advisor to business stakeholders, translating operational challenges into practical technology solutions.
• Lead and contribute to a diverse range of technology projects, from infrastructure and office transformation initiatives to major platform and service upgrades.
• Champion operational excellence by identifying opportunities to improve performance, enhance user experience, strengthen security and drive cost efficiencies.
• Collaborate with global IT teams, vendors and partners to deliver resilient, secure and high-performing technology services.
• Support major incidents, change management activities and continuous service improvement initiatives across a 24/7 international environment.
• Provide technical leadership, mentoring and knowledge sharing to support teams across the organisation.

What you will have

• Experience in IT operations and systems engineering within a complex, networked enterprise environment, with demonstrated thought leadership and knowledge share.
• Demonstrated experience of managing high-severity incidents to resolution, carrying out root cause analysis, implementing preventative measures and resilience strategies.
• Proven experience supporting end users in a service-oriented, customer-focused role, preferably within a professional services or legal environment.
• Strong working knowledge of enterprise systems, Microsoft Infrastructure (e.g. Windows Infrastructures, SQL, AD, Virtualization,etc), cloud platforms, collaboration tools, and modern endpoint management solutions.
• Hands-on experience with modern device management (e.g., Microsoft Intune, Autopilot, conditional access, security baselines).
• Strong understanding of cybersecurity, data privacy, and regulatory requirements relevant to legal services or similarly regulated industries
• Experience working with global teams, effective in engaging and managing stakeholders offshore, and developing strong relationships.
• Experienced managing global, regional and local third-party vendors, holding them accountable to service delivery.
• ITIL v3 Foundation certification or equivalent operational service management experience is preferred.

What we can offer you

To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

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