Job description

We have an exciting opportunity for a Document Production Team Lead (Evening Shift) to join our Document Production team, based in A&O Shearmans Belfast Office. The working hours for this position are Monday-Friday, 15:00-23:00pm.

What you will do

The team lead is responsible for the day-to-day leadership, supervision, and operational oversight of the evening shift within a 24/7 document production environment. The role ensures the delivery of a high-quality, client-focused service, providing leadership, coaching, performance management and escalation support while maintaining service levels, operational resilience, and employee engagement.

Leadership and people management

• Lead, motivate and develop a team of document specialists and workflow coordinators during the evening shift.
• Conduct regular coaching, performance and development conversations.
• Support recruitment, onboarding and training activities.
• Foster a positive, inclusive and high-performing team culture.

Operational management

• Oversee shift operations, ensuring workload is managed effectively and service level commitments are achieved.
• Monitor capacity, priorities and workflow distribution, making real-time decisions to meet client deadlines.
• Act as the primary escalation point for operational and service issues during the shift.
• Ensure effective handovers and communication between shifts to support seamless 24/7 service delivery.

Client service and quality

• Promote a culture of exceptional client service and quality.
• Ensure work is completed accurately, efficiently and in line with departmental standards.
• Manage client escalations and support resolution of complex or urgent requests.
• Drive continuous improvement in service delivery, quality and productivity.

Business continuity and improvement

• Support operational resilience and business continuity planning.
• Identify risks, trends and improvement opportunities and implement appropriate solutions.
• Contribute to workforce planning, engagement initiatives and operational change projects.

What you will have

• Previous leadership or supervisory experience within a document services or professional services environment.
• Strong understanding of workflows and client service delivery.
• Advanced Microsoft Office skills, particularly Word, PowerPoint, Excel and Adobe Acrobat.
• Excellent communication, organisational and stakeholder management skills.
• Ability to prioritise, make decisions and perform effectively in a fast-paced, deadline-driven environment.
• Experience working within a 24/7 or shift-based operation is desirable

What we can offer you

To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

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