Job description

We are recruiting an AV & Collaboration Technology Manager to join our Information Technology team in London.

The role is accountable for design, deployment and governs the firms video network, meeting platforms and digital workplace technology infrastructure globally.

The role also will oversee the maintenance and upkeep of all our backend products, firmware and security compliance while focusing on minimizing impact on the firms day-to-day operations.

The AV & Collaboration Technology Manager is responsible for the end to end governance, delivery, and operational excellence of the firms collaboration technologies. The manager will oversee the standardization of collaboration platforms and tools, ensure the readiness and reliability of meeting spaces and systems, and provide leadership across internal teams and external partners to deliver consistent, high quality user experiences.

• Own global collaboration platform roadmap (Zoom, Pexip, Utelogy, Webex, Condeco, etc.).
• Define governance, security and lifecycle standards.
• Lead regional collaboration teams across EMEA, Americas and APAC.
• Oversee vendor relationships and platform contracts.
• Drive adoption, training and change management programs.
• Ensure platform reliability, performance and user satisfaction.
• Advise leadership on digital workplace transformation.
• Develop customer relationships with fee earners and business teams to manage the delivery of optimization and management of the firms collaboration ecosystem.
• Support the Technology Services leadership team collectively define, implement and operate the firms AV collaboration ecosystem.
• Work with stakeholders from UC and Network to align roadmap and support strategies.
• Act as the focal point for matters related to optimization and management of the firms collaboration ecosystem, providing expert guidance to other teams when required.
• Support service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered.
• Contribute to the management of the firms collaboration ecosystem budget and benefits delivery, developing estimates and tracking performance against plans.
• Identify and pursue opportunities for continuous improvement in the optimization and management of the firms collaboration ecosystem.

• Direct or related experience in video collaboration, preferably within the legal or professional services sector.
• Knowledge and understanding of video networks, UC, cloud-based solutions, management software and their operational configurations.
• Knowledge of IT strategic planning, design, and operations processes.
• Proven project management capabilities.
• Knowledge of current IT and data market trends and technology innovations.
• Proven track record of managing teams.
• At least 5 years background in the IT industry, with experience managing video infrastructure.
• Proven stakeholder engagement and communication skills.
• Proven business acumen and ability to understand how they add value the function, firm or clients.
• Ability to lead and develop team members.
• Promotes the firm's values at all times and is comfortable working with a wide range of people and departments.