Marketing Risk & Control Lead

Location: London

Reporting to: Chief of Staff to CMO and Director of Marketing Operations

Closing date: Wednesday, 7th October at 5pm.

About Starling 

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

The Opportunity

Were hiring a Risk and Control Lead to join our Marketing team during a pivotal new phase of growth. We are looking for an experienced leader who is responsible for establishing, overseeing, and maintaining the governance, risk, and control framework across all marketing activities. This role ensures that marketing campaigns, customer communications, brand assets, and data-driven targeting adhere to internal risk standards, regulatory mandates, and consumer duty guidelines without stifling creative velocity.

What You'll Do

• Own and operationalise tailored Risk and Control Self-Assessments (RCSA) across the marketing department. 
• Conduct proactive risk assessments on new marketing initiatives, product launches, brand campaigns, and go-to-market strategies prior to release.
• Own, define and test robust First Line of Defence (1LoD) controls. 
• Monitor changes in relevant laws (e.g., consumer duty, advertising standards, data privacy like GDPR/CCPA, fair treatment of customers) and embed necessary control points into marketing operations.
• Identify, log, and manage marketing incidents, operational failures, or legal/regulatory breaches; lead root-cause analysis and enforce action plans.
• Evaluate third-party advertising, media, and vendors for risk exposure, defining and implementing the necessary controls.
• Serve as the central subject matter expert (SME) advising creative, growth, and product marketing teams on compliant execution while conducting routine risk training across the marketing function.