Starling is the UKs first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values  all at the tap of a phone, all the time. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

Were a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. Were a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Were looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, youll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. Youll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank for good.

Hybrid working

We have a hybrid approach to working here at Starling our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week.

What youll be doing

• Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms 
• Getting under the skin of complicated concepts and finding ways to explain them clearly
• Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences 
• Conducting research to inform and review copy decisions, and advocating for the best experience for all our users
• Exploring solutions that satisfy regulatory requirements and meet customer needs
• Spotting and solving content design problems, and maintaining consistency including in all the nooks and crannies
• Developing guidance, templates, and frameworks to scale the impact of content design at Starling