Job Summary

Strategy

   Awareness and understanding of the Groups business strategy and model appropriate to the role 

Maintain a high standard of customer service through

   Providing good service quality / service standards 
   Attend regular training / retraining in order to provide competent service excellence to existing and potential customer 
   Conduct and check on periodical counter satisfaction survey / questionnaire
   Ensure the collection and maintenance of high-quality customer information, thus increasing the ability to service a customers needs and generate revenue

Maximise sales performance through

   Use of effective sales plan with Team manager
   Effectively and efficiently the ETB Priority clients portfolio management
   Well-equipped knowledge of full range of products

Achievement of high standard of motivation, drive and performance by

   Following through the goals and objectives set by immediate supervision
   On-going social activities to promote team spirit among team members

Engaging and deepening activities

Methodically engage (remote)

   Have complete knowledge of the clients in terms of the profile & assets 
   Create analytics-backed next best conversation

Meet & deep sell (remote & in person)

   Meet in person to meet advisory needs (once a month/quarter)
   Connect client with specialists
   Set up products
   Conduct/connect for periodic KYC 
   Conduct fulfilment & activate

Service (remote)

   Refer most servicing activities to Client Service Managers

Acquiring on referrals 

Connect & prepare (remote)

   Connect & start up referred leads (includes Personal clients in Store with more advanced needs)
   Explain proposition & requirements in full

Meet, deep sell & train (in person)

   Meet, listen and determine further needs
   set up anchor products & initiate cross-sell
   Conduct/connect for KYC 
   Educate and conduct initial set up for online, ATMs, Client Centre, and Store 
Conduct fulfilment & activate

Business

   Awareness and understanding of the wider business, economic and market environment in which the Group operates
   Awareness and understanding of the assigned target/business numbers from top managers
   Ensure full capacity and capability to deliver business performance individually

Processes

   Embed Here for good and Groups brand and values in the team
   Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

People & Talent

   Lead through example and contribute to build the appropriate culture and values
   Work in collaboration with risk and control partners
   Ensure to fully attend of ongoing training
   Self-manage individual sale performance against responsibilities and objectives

Risk Management

   Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.                                                       

Governance
 
   Responsible for assessing the effectiveness of the Groups arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
   Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
   Responsible for delivering effective governance; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner

Key stakeholders

   Well cooperating to stakeholders on Value Getting better together

Qualifications
 
   Request qualification: Graduate (Bachelor or Master)
   Attach all training, licenses, memberships and certifications regarding to Banking and Finance, English

Skills and Experience

   Data Science
   Excel and Power point

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.