Job Summary

• We are looking for a Digital Banking Product Manager to lead the digital capabilities deliveries from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Real-time Onboarding platform).
• Having keen eye for detail and a good understanding of UX and customer journeys is a big plus.
• Project management skills are also desirable as the selected candidate will be managing multiple streams of digital product deliveries.
• The candidate will ensure that our digital experiences across digital touch points work as intended.
• This is 12 months Fixed Term Contract.

Key Responsibilities

   Develop and execute test plans to ensure that all objectives are met.
   Identification of current test script deficiencies and candidates for additional scripted coverage.
   Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
   Identify and remedy defects within the production process.
   Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
   Review, analyze digital journeys and support in User Acceptance Testing
   Ensure that user expectations are met during the testing process.
   Collaborate with various POs to review/develop the right product features
   Communicate with internal business and tech stakeholders
   Gain in-depth understanding of business processes to articulate use-cases/user-stories for identified features/ capabilities for the identified platforms.
   Provide support in efforts to increase adoption rates, through user engagement and acquiring feedback
   Good understanding of Agile principles and familiarity in different development & testing methodologies
   Maintain regular connect and engagement with key stakeholders periodically to refine platform
   Document all testing according to required standards.
   Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Regulatory & Business Conduct
   Display exemplary conduct and live by the Groups Values and Code of Conduct. 
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 4+ years of experience in Quality Assurance, UAT, and digital banking platforms, with the ability to validate and enhance customer journeys across online and mobile banking channels.
• Holds a BSc/BA (or higher) in Computer Science, Engineering, Mathematics, or a related field, with certifications such as Certified Scrum Product Owner CSPO.
• Strong understanding of Agile methodologies, UX principles, digital product delivery, and stakeholder management is essential.
• Possess excellent analytical, problem-solving, communication, and organizational skills, with a keen eye for detail and a passion for delivering high-quality digital experiences.
• This opportunity is offered as a 12-months Fixed Term Contract.

Role Specific and Technical Competencies

   Project Management
   UX Knowledge
   Communication and Presentation Skills
   Understanding of Mobile App business and tech
   Attention to detail
   Analytical mind and problem-solving aptitude
   Strong organizational skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers