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The Quality Assurance Analyst executes Level1 managerial controls for agencies within a centralized GSC setup, ensuring highquality, compliant, and riskbased control execution.
The role contributes to datadriven quality insights, Root Cause Analysis (RCA), and stakeholder decision support, helping operational and client teams continuously improve KYC performance.

You act as a key contributor to quality governance by delivering reliable analyses, clear documentation, and actionable recommendations, using analytical tools including responsibly applied AI and automation enablers, where applicable in line with Group standards.

Specifically, you will be required to:
 Quality Controls & Compliance:

• Execute Level1 controls in strict accordance with approved procedures, ensuring accurate documentation of results, anomalies, and evidence with full audit trail;
• Perform riskbased sample extraction for quality assurance, ensuring targeted and effective review of KYC activities;

• Ensure compliance with applicable norms, procedures, and quality frameworks governing KYC operations.

  Analysis, RCA & Continuous Improvement:

• Analyse control results and quality data to identify trends, root causes, and quality improvement opportunities across KYC processes;
• Contribute to Root Cause Analysis (RCA) using structured methodologies and analytical tools, including responsible use of AIsupported analysis, where applicable;

• Formulate evidencebased recommendations to support corrective and preventive actions (CAPA) where applicable.

  Action Plans & Performance Monitoring:

• Colead the definition of corrective and preventive action plans together with Team Leaders, Process Experts, and Client Partner points of contact;
• Monitor the effectiveness, efficiency, and progress of implemented actions, ensuring sustainable quality improvement where appropriate/ applicable;

• Identify risks related to nonachievement of clientagreed KPIs and propose mitigation plans.

  Reporting & Stakeholder Interaction:

• Produce performance and quality reports at process, team, and agency level, with clear KPIs and insights;
• Contribute to the preparation of analyses, dashboards, and presentations for clients and internal stakeholders;
• Participate in quality governance meetings, clearly articulating findings, risks, and recommendations.

• Positive, cooperative mindset with a strong sense of responsibility;
• Experience in process analysis and continuous improvement activities;
• Basic knowledge of Lean Six Sigma / Agile / CAPA methodologies is a plus;
• Analytical skills and ability to translate data into actionable insights;
• Risk awareness and qualityoriented mindset;
• Very good attention to detail, structured working approach and productivity without compromising quality;
• Effective written and verbal communication skills;
• Ability to work in a dynamic, highpressure environment with multiple priorities;
• Comfortable with polyvalence (multiskilling across perimeters and activities);
• Good command of French (B2) and English (B1);
• Experience in the retail banking / KYC environment is a plus;
• Interest in data analytics, reporting tools, Excel or AIassisted analysis is an advantage, with strong respect for responsible and compliant. usage.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & work-from-home options;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether youre joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Diversity and Inclusion