We are looking to hire a Process Referent who will be in charge with Operations support, Knowledge management and Team Trainings, Process Improvement and Innovation within the KYU department.

Specifically, you will be required to:

• Provide support for operational teams, act as a single point of contact for the resolution of complex cases and offer guidance on process and procedure interpretation;
• Participate in meetings with internal partners and various entities to review and clarify all procedure related queries raised by the operational team and develops quality action plans (together with Team Leader and Quality Teams);
• Manage the knowledge to improve efficiency, productivity and retain critical information within the team;
• Be in charge with procedure updates and facilitate access to latest information for all teams
• Provide trainings for the teams on the process and ensure the control of the initial production as well as the follow-up of the rise in competence
• Monitor the assimilation of procedures by the operational teams, organize knowledge refresh workshops with operational teams;
• Act as an SME (Subject matter expert) in continuous improvement projects and actively participate in process related meetings together with stakeholders, provide inputs and suggestions for process improvement. Act as a trusted advisor, aiming to constantly improve and facilitate existing procedures and way of working.

• Similar 2-3 years of experience in an SME role, experience on bank related activities is a plus
• Experience in knowledge management and in increasing the quality of knowledge transfer
• Proven experience in workshadowing and operational support;
• Bachelors degree in finance, banking, foreign languages or law is a plus;
• Strong sense of accountability;
• Flexibility and openness to change;
• Ability to work under pressure;
• Strong planning and organizing skills;
• Constructive / problem solving approach in communication with all peers.
• Very good written and verbal communication: French B2 (written and reading), Fluent in English advantage;
• Knowledge of Microsoft Office products (Word, Excel, Outlook);
• Availability to travel abroad for business purposes.

Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 

Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! 

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion