ID de la solicitud: 278537

nase a un equipo ganador con un propsito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeo.

Sr. Manager Sales Service
Nivel 8.1
Distribution Head IB | Branches Head 

Purpose:

The Sales Services Senior Manager executes segment strategies across branch networks, partnering with
specialized bankers to drive growth and deliver tailored customer solutions. The role also leads the Self-Service
ecosystemATMs, IDMs, and Banking Agentsadvancing digital payment capabilities for seamless
transactions. It fosters a high-performance culture, promotes agile collaboration, and aligns initiatives with
Technology, Marketing, Risk, Compliance, Finance, and sales channels to ensure impactful execution.

Responsibilities:

Promotes a customer-centric culture aimed at deepening client relationships and leveraging the Banks
broad network, systems, and institutional knowledge. Is the main responsible of the offloading strategy for
mass clients.
Partner with segment team to execute segment strategy with the implementation of specialized bankers
that implement segment-specific plans that enhance customer value and drive business growth.
Lead Self-Service Ecosystem by overseeing ATMs, IDMs, and Banking Agents, ensuring operational
excellence and advancing digital payment solutions. Acts as a pioneer in market trends and digital
transformation to innovate and achieve annual objectives aligned with banking and financial trends,
economic environment, competition, current regulations, and institutional strategies
Design and implement initiatives that deliver frictionless, innovative experiences across branches and
self-service channels. Leads the team toward high performance and implements a strategy for the teams
future evolution, ensuring development and a work environment that fosters collaboration, innovation,
vision, values, and business strategy, as well as professional growth for the team.
Coordinate with Technology, Marketing, Risk, Compliance, Finance, and sales channels to align strategies
and ensure effective execution.
Responsible for the CPT (Cost per Transaction) indicator, ensuring it remains as low as possible through
effective transaction migration strategies toward lower-cost channels.
Negotiates, leads, and supervises business actions with institutions within the banking ecosystem to
strengthen Scotiabanks Self-Service / Everyday Banking & Payments strategies for both the Bank and its
customers.
Understands the Banks risk culture and ensures risk appetite is considered in daily activities and
decision-making.
Identifies data needs for the team and advises on securing accurate metrics and leveraging tools.
Establishes a test-and-learn culture and contributes to organizational metrics.
Drives operational excellence within the Distribution area by ensuring efficient execution and adherence to
daily business controls. Maintains full compliance with regulatory and internal standards, actively
managing operational, compliance, AML/ATF, and conduct risks. Responsibilities are carried out in
alignment with the Operational Risk Management Framework, Regulatory Compliance Risk Framework, the
International AML/ATF Manual, and Business Conduct Guidelines.

Education / Experience :

Bachelors degree in Industrial Engineering or a related field is required
At least 5 years of experience in Banking or financial services enterprises
At least 5 years of experience in Scotiabank, in any distribution channel sales force
Expert level knowledge of the way distribution channels work and self-service channels
Avance knowledge in projects development under the scrum and agile methodology
Key skills: leadership, analytics and verbal and written communication
Bilingual (English and Spanish)
Digital Skills
Commitment to continuos learning
Innovative
Execution excellence
Networker 

Ubicacin(s):  Repblica Dominicana : Distrito Nacional : Santo Domingo

Direccin de trabajo: Oficina Principal Av. Winston Chuchill esq. 27 de Febrero, 1er piso, Sto. Dgo. 

Scotiabank es un banco lder en las Amricas. Inspirndonos en nuestro propsito corporativo, por nuestro futuro, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el xito a travs de una completa gama de asesora, productos y servicios en los sectores de banca personal y comercial, gestin patrimonial, banca privada, corporativa y de inversin, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias nicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algn tipo de adaptacin (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intrprete en lengua de seas o tecnologa de asistencia, entre otras cosas) durante el proceso de reclutamiento y seleccin, indcalo a nuestro equipo de Reclutamiento. Si necesitas apoyo tcnico, haz clic aqu. Los candidatos deben postularse directamente en lnea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su inters en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.