at Scotiabank Global Banking and Markets
Investment BankingPosted 14 days ago
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**Job Summary:** **Customer Experience Associate - Ontario - Ottawa, Canada** **About the Role:** As a Customer Experience Associate, you are the public face and heart of Scotiabank's branches. Our bank's priority is to help customers achieve their financial goals, and our team is committed to providing exceptional service. Here are your key responsibilities: - Connect with customers in a people-centric and relatable way - Discover customers' financial needs and listen to their requests - Process day-to-day transactions - Nurture long-standing customer relationships - Identify sales opportunities and introduce clients to our mobile banking apps - Be efficient and accurate in completing transactions and resolving customer inquiries **Is this role right for you?** To succeed in this role, you'll need to: - Build strong customer relationships and deliver excellent service - Solve customers' financial needs - Simplify complex financial concepts - Work positively in a target-based and team-oriented environment - Demonstrate determination and eagerness to grow and learn **Do you have what it takes?** To meet with success, you'll need proven customer service skills, flexibility, and the ability to work in simple sales situations. Strong technical skills and a willingness to assist professionally are also key. You should be comfortable working in a dynamic and inclusive environment. **What’s in it for you?** When you join our team, you gain: - A rewarding career path with diverse professional development opportunities - Internal training to support your growth and skill enhancement - Recognition and rewards for high performance - Meaningful development conversations and advancement opportunities - Competitive compensation and benefits package - An inclusive organization with a commitment to community involvement.
- Compensation
- Not specified
- City
- Not specified
- Country
- Canada
Currency: Not specified
Full Job Description
Requisition ID: 272870
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customers journey by:
- Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branchs targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? Wed love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Whats in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities for you and our customers
- You can expect to be recognized and rewarded for high-performance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Location(s): Canada : Ontario : Ottawa
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
