Location: GLASGOW, United Kingdom

Business Development and Marketing Operations Manager
Glasgow

Here at Pinsent Masons we bring together the best people to get the job done. Were naturally curious, constantly learning, listening, and growing. Well truly value your ideas. Youll be joining an award-winning, hardworking and commercially minded team, where youll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. Youll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.  

Our people are our success, and we work as one team.

The Business Development & Marketing Operations Manager will play a pivotal role in shaping how our global BD&M function operates - ensuring it is connected, efficient and delivering against our strategic priorities.

This is a highly visible and business-critical role, acting as the operational backbone of the BD&M function. Youll partner with senior leaders, product owners, and specialist teams to turn strategy into delivery, embed best practice, and drive continuous improvement across systems, processes, and ways of working.

What youll do

Youll lead the operational running of the BD&M function, ensuring alignment, consistency, and effectiveness at a global scale. Key responsibilities include:

Operational leadership & coordination
    Translate strategic priorities into clear plans, timelines, and deliverables
    Maintain oversight of activity, risks, and dependencies across teams
    Support leadership planning cycles and decision-making
 

Process, governance & standards
    Design and embed consistent processes, guidance, and operational standards
    Identify inefficiencies and improve ways of working
    Maintain risk and compliance oversight, including audit readiness
 

Financial management
    Oversee budgeting, forecasting, and reporting across BD&M
    Ensure strong financial governance and best practice
    Manage central investment processes and track return on investment
 

Technology & systems
    Partner with product and technology teams to optimise system usage
    Ensure tools are embedded into workflows and adopted consistently
    Identify and resolve system friction points
 

Data & insight
    Enable accessible, meaningful reporting to support decisions
    Improve data quality and alignment across systems
    Embed reporting into day-to-day activity and planning
 

Transformation & change
    Support the delivery and embedding of transformation initiatives
    Bridge the gap between strategy and operational execution
    Ensure sustainable adoption of new processes and tools
 

Knowledge & team enablement
    Oversee knowledge management and onboarding across the function
    Support capability development, training, and best practice sharing
    Act as a central point of contact for operational queries
 

Leadership
    Line manage and develop a BD&M Coordinator/PA
    Ensure effective support for leadership and team operations

What were looking for

Were looking for a commercially-minded operations professional with strong stakeholder management skills and a passion for continuous improvement.

You will bring:
    Significant experience in business development, marketing operations, or business operations within a professional services environment
    Strong understanding of budgeting, governance, and operational processes
    Experience working with CRM systems, marketing technology, and reporting tools
    Proven ability to work with senior stakeholders and cross-functional teams
    A track record of supporting strategic initiatives and driving change
    Strong analytical and problem-solving capability
    Excellent communication and influencing skills
    A proactive, collaborative, and accountable approach
    Confidence working in a fast-paced, evolving environment
    A strong focus on data quality, compliance, and continuous improvement

What happens next?  

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.  

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.  

Our strength lies in our differences.

We are a top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. Its with different perspectives that well find solutions to our clients most complex challenges. Its how well deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.  

 

The Business Development & Marketing Operations Manager will play a pivotal role in shaping how our global BD&M function operates - ensuring it is connected, efficient and delivering against our strategic priorities.