Job ID: 5834

Would you like to develop in the Trade Finance area? We are now looking for a Customer Service Specialist & Advisor to join Documentary Credit Services PL Team 1.

At Nordea, were committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means youll have an impact on how we do banking today and tomorrow. So bring your ideas, skills and unique background. With us, youll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of peoples daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Welcome to the Documentary Credit Services PL Team 2 team. We add value by delivering best possible quality to our customers. We are a part of Trade Finance Department responsible for the Letter of Credit products and we have recently expanded our process by handling payments. As Customer Service Specialist & Advisor youll play a valuable role in learning the document checking process, effecting payments, creating improvements, new solutions and collaborating with our Nordic stakeholders.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions and that we imagine you share with us.  

What youll be doing

Main responsibilities in this role: 

• Taking part in comprehensive Letter of Credit training
• Checking Letter of Credit documents according to international rules
• Checking compliance (sanctions screening, AML)
• Next step will be learning Letter of Credit payments process
• Enhancing the process and quality to improve process performance  
• Working with multiple stakeholders in the Nordics

Youll join a team of motivated, self-driven and talented people. The role is based in d.

Who you are

Your background and skills include: 

• Fluency in spoken and written English (at least B2+ level)
• Ability to provide Lean solutions and take an active part in Continuous Improvement
• Experience in Trade Finance area or banking would be an asset

It would be ideal if you also: 

• Have an eye for details
• Have an ability to work both independently and in a team environment
• Have a structured and disciplined way of working
• Are self-driven and have can do attitude

What we offer

People come here when they want to get somewhere. For some, its to take their career to the next level. For others, its to break new ground within their area of expertise in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 30/09/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter GDPR. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza miglego 20, 93-281 od. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.