Data Analyst - Ops Automation & Enablement

In this role, you will:

• Set the right goals: Help us establish clear, measurable targets based on an initiatives scope, while improving overall forecasting and ROI modelling (e.g., FTE impact, handling times, error rates, and cost-per-unit).
• Manage stakeholders: Serve as the internal go-to person for operational, product, and business teams on data-related questions, translating operational friction into structured analytical solutions.
• Evaluate AI & automation initiatives: Support experimentation and testing frameworks; design test plans, benchmark Agentic AI and hyperautomation workflows, obtain cross-functional alignment, execute robust analysis, and deliver actionable insights through empathetic, clear documentation.
• Drive process mining & CRM analytics: Query and analyze complex event data from enterprise CRM platforms and core backend infrastructure to identify workflow bottlenecks, evaluate continuous releases, and support end-to-end process redesign.
• Contribute to our self-serve data platform: Help build solid analytics foundations by pairing with technical peers and data engineers to define data model requirements, enabling product and operational teams to extract insights independently.
• Provide monitoring tools: Build and maintain reliable, automated BI dashboards that your team relies on every week to ensure initiatives directly impact company OKRs and operational SLAs.
• Improve data literacy & engage with the data community: Educate teams to become self-sufficient in data access through function-led training and workshops, while collaborating with the broader N26 analytics community to leverage shared platforms, insights, and innovations.
• Support product & business discovery:
  • Support teams in discovering new product ideas and operational opportunities by combining quantitative data with qualitative insights from UX research.
  • Ensure all necessary data for future evaluation is captured during development through proper setup of tracking events or backend services.
  • Drive quantitative analysis across your domain, taking ownership of business discovery and data-backed recommendations for your segment.

What you need to be successful:

• 3+ years of experience in Operations Analytics, Product Analytics, or Business Intelligence, ideally working directly alongside Product Managers in FinTech, tech, or high-volume operational environments.
• Demonstrated track record modeling process efficiency metrics, failure demand, cost savings, or operational automation projects.

• Advanced SQL: Strong capability to query, manipulate, and extract actionable insights from large, multi-table relational databases.
• Exploratory Data Analysis (Python/R): Proficiency in Python or R for statistical analysis, data cleaning, trend identification, and hypothesis testing.
• Enterprise CRM Data Proficiency: Hands-on experience extracting and analyzing operational data, ticket flows, and user journeys from enterprise CRM systems.
• BI & Data Visualization: Skilled in using tools like Power BI, Tableau, Looker, or Metabase to transform raw data into clear, intuitive dashboards and operational reports.
• Experimental & Statistical Rigor: Solid understanding of A/B testing, observational methods, and operational metrics (e.g., AHT, failure demand, STP rates).
• Stakeholder Communication: Ability to translate complex data findings into actionable insights and present recommendations clearly to cross-functional business partners.

• Prior experience evaluating machine learning outputs, LLMs, conversational agents, or automated workflow logic.
• Familiarity with process-mining concepts or workflow analysis tools.

Whats in it for you:

• Accelerate your career growth by joining one of Europes most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account, as well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

Equal Opportunities