at Moody's
OtherPosted 6 days ago
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**Sr Talent Development Associate** - **Location**: Heredia, Costa Rica - **Experience Level**: Experienced Hire - **Key Responsibilities**: - Admin, maintain, and optimize LMS functionality (learners, curricula, reporting) - Build & maintain effective stakeholder relationships (internal, external) - Troubleshoot LMS issues, improve system performance, and enhance user experience - Manage content administration, learner support, and operational requests - Leverage AI & automation to improve operational efficiency and learner experience - **Required Skills & Experiences**: - 3+ years in L&D, including LMS content admin and support - Experience with Workday Learning (preferred), Cornerstone OnDemand (preferred) - Strong understanding of LMS systems, user support, curricula, assignments, reporting - Excellent project management, organizational, and prioritization skills - Proficiency in Microsoft 365 applications & exposure to Power BI, Power Automate, AI tools (preferred) - Strong written and verbal communication skills, build relationships across stakeholder groups - Basic understanding of AI concepts, curiosity to learn responsible AI practices
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Full Job Description
Sr Talent Development Associate
Heredia, Costa Rica
At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
At least 3 years of experience in Learning and Development, including LMS content administration and support
Experience with Workday Learning strongly preferred; experience with Cornerstone OnDemand preferred
Strong understanding of learning management systems, including content administration, user support, curricula, assignments, reporting, and system configuration
Excellent project management, organizational, and prioritization skills, with the ability to work independently and collaboratively in a global, matrixed environment
Proficiency in Microsoft 365 applications and exposure to Power BI, Power Automate, and AI tools such as Microsoft Copilot and Claude preferred
Strong written and verbal communication skills with the ability to build effective relationships across stakeholder groups and provide excellent customer support
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Education
- Bachelors degree in any discipline required; equivalent professional experience may be considered in lieu of a degree.
Responsibilities
Support the administration, optimization, and continuous improvement of learning management system operations to deliver effective and scalable learning experiences across the organization.
Administer, maintain, and optimize LMS functionality, including learning assignments, curricula, dynamic groups, reporting, and system configurations to support business and learner needs
Build and maintain effective relationships with internal and external stakeholders through communication, coordination, and engagement
Troubleshoot and resolve LMS issues in partnership with Information Technology, Human Resources systems, and cross-functional teams to improve system performance and user experience
Manage content administration, learner support, operational requests, and competing priorities while meeting established deadlines in a fast-paced environment
Identify and leverage opportunities to utilize AI, automation, and emerging technologies to improve operational efficiency, data accuracy, and the learner experience
Maintain the quality and accuracy of LMS content, data, configurations, operating procedures, user guides, and support documentation
Provide learner and stakeholder support, triage inquiries to appropriate teams when necessary, and serve as an advocate for LMS capabilities and best practices aligned with Moodys University objectives
Support testing of curriculum builds, LMS enhancements, and new system features prior to release while providing Western time zone coverage and coordinating effective handoffs with global team members
About the Team
The LMS Operations Team is responsible for maintaining and administering Moodys University, the enterprise learning management system, while supporting digital learning delivery, learner support, reporting, and LMS administration. The team partners closely with Talent Development and business stakeholders to optimize learning operations, standardize best practices, deliver effective LMS solutions, and respond to governance, data, and reporting requests across the organization.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
