Skills and Competencies

• Advanced working knowledge of United States Health and Welfare plans, including medical, dental, vision, life insurance, disability, flexible spending accounts, commuter benefits, and wellbeing programs
• Strong understanding of United States benefits compliance and administration, including Affordable Care Act reporting, Medicare employer documentation, Employee Retirement Income Security Act filings, Form 5500, Patient-Centered Outcomes Research Institute fees, Section 129 non-discrimination testing, and applicable federal, state, and local requirements
• Demonstrated ability to investigate and resolve complex employee, dependent, and retiree benefit inquiries while partnering effectively across human resources, payroll, vendors, carriers, and third-party administrators
• Advanced analytical and data validation skills, with experience reconciling enrollment, payroll, carrier, census, and human resources information system data to ensure data integrity and compliance
• Experience managing vendor relationships, governance processes, service escalations, root cause analysis, and implementation of sustainable corrective actions
• Excellent written and verbal English communication skills with the ability to explain complex benefits concepts clearly to employees, retirees, vendors, and stakeholders; Spanish is preferred
• Proficiency in Microsoft Excel and Microsoft Office applications, with experience using Workday or similar human resources information systems, benefits administration platforms, secure vendor portals, and workflow management tools
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

• Bachelors degree in Human Resources, Business Administration, Finance, Accounting, or a related discipline, or equivalent relevant professional experience
• Five or more years of progressive experience in United States Health and Welfare benefits administration or a closely related benefits role, preferably within a multinational organization or benefits service provider
• Benefits certifications such as Certified Employee Benefit Specialist, Group Benefits Associate, Retirement Plans Associate, Certified Benefits Professional, or Society for Human Resource Management certifications are preferred
• Experience supporting third-party administrators, brokers, carriers, retirement vendors, and annual enrollment activities is strongly preferred

Responsibilities

• Manage complex employee, dependent, retiree, retirement, and Medicare-related inquiries from intake through resolution while partnering with internal and external stakeholders
• Support annual enrollment and plan-year readiness activities, including communications, system testing, carrier coordination, payroll deductions, and post-enrollment validation
• Lead day-to-day vendor management activities, governance routines, service issue tracking, risk escalation, and corrective action planning
• Coordinate required compliance activities and regulatory filings, including Affordable Care Act reporting, Form 5500, Patient-Centered Outcomes Research Institute fees, Section 129 testing, Gag Clause Attestation, and other applicable requirements
• Monitor benefits administration file activity, reconcile enrollment and carrier data, coordinate payroll adjustments, and ensure accurate employee records
• Administer expatriate benefit enrollments and terminations in partnership with Global Mobility teams and external providers while maintaining accurate documentation
• Develop and maintain employee communications, benefits materials, standard operating procedures, controls, and process documentation to support operational excellence
• Analyze operational trends and recommend improvements that strengthen efficiency, automation, data quality, compliance controls, and employee experience

About the Team