Investment Banking

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**Director of Product - Customer Core & Entitlement (23074)** - Lead a team of Product Managers to define & deliver Macquarie's unified customer data & entitlements platform - Collaborate cross-functionally to drive customer-centric strategy, shape product roadmaps, & meet regulatory requirements (including APRA CPS 234 & privacy) - Champion AI integration across discovery, design, engineering, & customer experiences - Leverage your outcome-driven approach, proven team leadership, & platform/data product expertise to succeed in this fast-paced, regulated environment - Enjoy competitive benefits, hybrid work, & learning opportunities at our global financial services group

Compensation: Not specified
City: Sydney
Country: Australia

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Director of Product - Customer Core & Entitlement

Additional office locations

Sydney

Job ID

23074

Date

18-Sep-2026

Permanent - Full time,

Job category

BFS - Director of Product

Apply now

Every customer relationship at Macquarie starts with the same question: who is this customer, and what are they entitled to do. Customer Core & Entitlements is the team behind the answer - the platform of record for customer data, entitlements and access across every Banking and Financial Services product, from Personal Banking to Business Banking to Wealth. Following the recent retirement of our legacy customer relationship management system and the modernisation of our core platforms, we are looking for an experienced product leader to guide the next phase of our platform roadmap.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, youre empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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in this role you will build and coach a team of Product Managers, you will establish how they approach discovery, prioritisation, delivery and measurement of outcomes for a platform that every other product team depends on. You will work closely with senior stakeholders across Personal Banking, Business Banking, Wealth, Operations and Engineering to ensure the platform's roadmap reflects both the needs of product teams and the bank's broader customer data and entitlements strategy, setting the strategic direction for how customer and entitlements data is originated, serviced and consumed, and communicating that direction clearly across the organisation .You will operate with an awareness of the platform's regulatory footprint, given its role in customer data and access control across a regulated bank - including obligations under APRA CPS 234 (Information Security) and Australian privacy and data governance requirements . Champion the use of AI across the team, leveraging it as a genuine collaborator across discovery, design and engineering, and as a core capability embedded in the product itself, so customers experience the benefit directly.

What you offer

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An outcome-oriented approach to product management, grounded in data and focused on measuring what matters
Demonstrated experience translating platform capability into tangible outcomes for both customers and employees
Extensive experience leading product teams and developing product managers
Evidence of building strong relationships with senior stakeholders at all levels
Experience setting and communicating strategic direction for a product area, ideally one underpinning multiple platforms or teams
Deep understanding of platform and data products - experience in data, identity or entitlements domains highly regarded
Comfort operating in a fast-moving, regulated or complex enterprise environment
Practical experience using AI tools to simplify product workflows and team ways of working, not just to ship AI-powered features

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months gender affirmation leave, including 6 weeks paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Full Job Description

Jobs

Jobs
Featured jobs

Back to search

Director of Product - Customer Core & Entitlement

Additional office locations

Sydney

Job ID

23074

Date

18-Sep-2026

Permanent - Full time,

Job category

BFS - Director of Product

Apply now