at Macquarie
Investment BankingPosted a month ago
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**Business Analyst - 24553** As a **Business Analyst**, support customer experience enhancements across Retail Banking and Wealth at Macquarie. Collaborate with stakeholders to gather requirements, analyze business needs, and design practical, data-driven solutions. Your expertise in process mapping, impact assessment, and stakeholder engagement will drive meaningful operational and customer outcomes. **Responsibilities:** - Support business initiatives and process improvements. - Assess impacts of system changes on customers, operations, and compliance. - Facilitate workshops, gather requirements, and build relationships across diverse teams. **Required Skills & Experience:** - Proven Business Analyst experience in financial services or a complex, regulated environment. - Knowledge of customer service, complaints, governance, or operational teams. - Strong analytical, problem-solving, and communication skills. - Experience delivering initiatives, identifying training needs, and embedding improvements. - Comfortable leveraging digital and AI tools for efficiency gains.
- Compensation
- Not specified
- City
- Sydney
- Country
- Australia
Currency: Not specified
Full Job Description
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Business Analyst
What role will you play?
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What you offer
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- Prior experience as a Business Analyst within financial services, banking or another complex and highly regulated environment is preferred, or relevant professional experience in a financial services contact centre
- Experience supporting customer service, complaints, governance or operational teams, with an understanding of the business and compliance requirements that influence their processes
- Strong analytical and problem-solving skills, including experience mapping business processes, assessing impacts and translating business requirements into practical solutions
- Experience delivering initiatives, identify where training needs to be uplifted and embedding as required
- Excellent communication and stakeholder engagement skills, with the ability to facilitate workshops, gather requirements and build effective working relationships across diverse teams
- A curious and continuous improvement mindset, with the confidence to challenge existing processes and leverage digital and artificial intelligence-enabled tools to improve outcomes and efficiency
What we offer
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- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months gender affirmation leave, including 6 weeks paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Banking and Financial Services
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Inclusion at Macquarie
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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
