at Citi
Bulge Bracket Investment BanksPosted 24 days ago
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**Business Analyst**: Define requirements, enhance processes for Cards, Payments, or Retail Banking. Gather, document needs; collaborate with stakeholders; analyze processes; support development, testing, and implementation. Requires 8-12 years of experience in relevant domain, strong data analysis skills, experience with BA tools (JIRA, Confluence), and proficient MS Office usage. Willingness to work night shifts (IST) is mandatory.
- Compensation
- Not specified
- City
- Chennai
- Country
- India
Currency: Not specified
Full Job Description
Business Analyst
Job Req Id:
25929082
Location(s):
Chennai, Tamil Nadu, India
Job Type:
On-Site/Resident
Posted:
Oct. 19, 2026
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Job Overview
Job Description:
Role Summary
Seeking an experienced Business Analyst to define requirements, enhance processes, and support technology initiatives across Cards, Payments, or Retail Banking functions. The role involves partnering with business and technology teams to deliver efficient, compliant, and scalable solutions.
Key Responsibilities
- Gather, analyze, and document business and functional requirements (BRD, FRD, User Stories).
- Translate business needs into clear system specifications and acceptance criteria.
- Collaborate with stakeholders, conduct workshops, and support Agile/Scrum ceremonies.
- Analyze current processes, identify gaps, and recommend improvements or automation.
- Prepare process flows, reports, presentations, and support decision-making.
- Create test plans, test cases, and support System Testing and UAT.
- Track and resolve issues using tools like JIRA, Confluence, and collaborate with IT teams.
- Assess risks, ensure compliance, and maintain transparency in reporting.
- Candidates must be willing to work night shifts, with working hours beginning at 6:00 PM IST
Qualifications
- 812 years of Business Analysis experience, preferably in Cards, Payments, or Retail Banking.
- Strong skills in data analysis and MS Office (Excel, PowerPoint).
- Experience with BA tools: JIRA, Confluence, Visio, process mapping, and documentation.
- Strong communication, analytical thinking, and stakeholder management abilities.
- Bachelors degree or equivalent experience.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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